Who are we?
We are Provention. Our address is Room B14, Harben House, Tickford Street, Newport Pagnell, MK16 9EY. You can contact us by post at the above address, by email at [email protected] or by telephone on +44 (0)1908 104004.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, company and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered you to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
When you submit an enquiry via our website it is sent to [email protected] which is available for all members of Provention. This email is a shared mailbox so that anyone in the organisation can answer the enquiry.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years when we delete them. CRM records are kept for three years after the last contact with you.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate services to you;
- To provide our users with ongoing customer assistance and technical support;
- To be able to contact our visitors and users with general and personalised service-related notices and promotional messages;
- To comply with any applicable laws and regulations
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
If you don’t want us to process your data anymore, please contact us at [email protected] or send a letter to:
Room B14, Harben House,
Your right to complain:
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. The preferred email to use would be [email protected].
However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office